Refund & Return

PLEASE READ OUR CONDITIONS IF YOUR ORDER ARRIVES LATE OR SPOILED..

If your order arrives spoiled or if you received the wrong product, you have 14 days from when you received your order to notify us of a refund or reship. Please note that we may ask for photo evidence of temperature taken of the product ( if claiming product arrived warm) or photos of incorrect product.
If you choose to freeze your fish upon receipt to enjoy in the coming months, the order still follows under our original 14 day policy.
If order in question is placed during the month of December, notice of refund must be received by January 3rd or follow our 14 day policy depending on delivery date.
Delivery to businesses is at shippers own risk.
If asking for Friday delivery please make sure your order is going to a residential address.
Refunds will be given back on original form of payment.
Refunds cannot be given for shipments that do not make it to the recipient due to a bad address provided by the customer.